|
How To Hear What People Really Say® |
How To Hear What People Really Say®
"I know you believe you understand what you think I said. But I'm not sure you
realize that what you heard is not what I meant."
The tongue-in-cheek statement above describes what people often feel when they are trying to get someone else to "just listen!" You might agree that listening is an "art," not a science.
In this interactive workshop you will begin to apply listening skills in practice with your fellow participants. You will take away a framework for continually
improving your listening, including:
- The difference between “hearing” and “listening.”
- The art of asking the right kinds of questions that encourage communication.
- Four specific active listening techniques that will keep conversations going.
- Verbal and non-verbal listening techniques.
- The differences between sympathy and empathy, and putting them to work.
- Ways to defuse emotional responses.
Participant Comments
- Excellent Course!
- Very good course for the money.
- Require this class.
- I enjoyed the class. The instructor kept my interest and helped to apply what I learned to my every day way of listening.
- Class will help with the numerous meetings I need to attend.
- The course was excellent. Mark gave good examples and I feel that I will carry back useful tips on communicating with my co-workers and outside people I deal with for work. Thank you!
- I enjoyed the class. I liked the practice exercises. Thank you for making everybody participate.
- Really enjoyed this course, especially interactions in games.
- Mark is a great instructor. He’s very easy to understand and also is a great listener.
- I enjoyed the class instructor. The interactive exercises were beneficial. Good information provided within a short time frame. I would definitely recommend the class to other people.
- The most important idea gained was empathetic listening. I’ll be able to apply it right away.
